Automate and digitally process IT requests

Q: Do I need training for using the IT request?

Your digital IT request is intuitive to use - no more than a short briefing from the core team is required.

Q: How many people in a company can use the IT request?

Generally, all of them. You can optimize license costs based on the number of employees. Select either a process license with an unlimited number of users or a user-dependent license.

Q: Can I still process an IT request if it has already been submitted?

Yes, as long as the request has not been completed, you can make changes.

Q: How long does it take until the IT request is ready to use?

For the implementation, we use prepared templates based on experience from various project. Your project can start very soon. A proof of concept is immediately available and can be finalized in a few days.

WHY IT MAKES SENSE TO PROCESS IT REQUESTS DIGITALLY WITH THE POWER PLATFORM

Handle the entire process with just one click

Work
automatically

Avoid paper trails
and clutter

Spend time on
more important tasks

IT requests on paper - chaotic.

An employee needs a new monitor. You know the process: First they must find the IT application form in the files, print it, fill it in by hand, then send it to their supervisor. Once this person has reviewed, approved, and signed the application, they pass it on to the IT department. At this point, the monitor should be issued. But first, they have a question for the employee: "Is the application for one screen or for two screens? I can’t read your handwriting”. Once the right monitor has been assigned and issued, the request is archived - along with masses of other applications, in a folder on an overloaded shelf. Will someone be able to find this request in a year or two? Probably not.

Make this easier - namely by processing your IT requests digitally and automatically using the Microsoft Power Platform. The setup is done by configuration - even if customization is required, no programming is needed.

With the digital solution and the
Microsoft Power Platform
based on low-code software, you can process your IT requests easier, faster, and more reliably.

Why you´ll love doing your IT requests digitally with the Microsoft Power Platform

Insights

Structured documentation of requests.

If you later want to know which employee requested specific hardware or software, when they requested it, and which colleague processed the request - the digital IT request automatically saves this information. With complete and reliable documentation, you are always able to answer any queries that may come up. And you also have a clear overview of current numbers.

Transparency

Reduce errors.

The IT request travels from person to person, from department to department: Once the user has made the request, it goes to the supervisor, then to the department, and finally back to the user as confirmation. In the future, an underlying workflow will take care of this automatically, replacing the manual process. This avoids mistakes and prevents misunderstandings. The current status can be checked at any time and from anywhere.

Save time

Reduce employee workload.

It takes time to fill out the IT request and transport it from A to B. A digital solution facilitates the process because each step is initiated automatically. Save time and avoid unnecessary queries thanks to clear processes and a uniform information status.

Uniformity

SEnsure standardized hardware configuration.

With an IT request, you can determine which hardware is available and can be applied for and used. The user selects from hardware and software that the IT department has approved in advance. This process ensures consistency and a transparent approach.

HANDLING IT REQUESTS DIGITALLY - THE PROCESS WITH THE POWER PLATFORM

Here's how your digital IT request could work:

1. With one click, you open the request workflow.
2. Now select the function to create a new request.
3. A screen will open where you can enter all the necessary information, such as your name and personnel number.
4. You can leave additional information in a separate comment field.

5. Attach documents directly to the application using drag and drop.
6. With "Next steps" you submit the request, and the workflow starts.
7. The next responsible person receives an email requesting them to process the workflow and trigger the following step.
8. If the application is fully processed, you will be informed by email.

Explore the possibilities of the with YAVEON

Explore the possibilities of the Power Platform with YAVEON

Work together as partners on an equal footing

Uninterrupted processes: tailored advice

Maximum benefit: digitalize suitable processes

Combined knowledge: Business Central and the Power Platform

Full portfolio: Solutions hand in hand

Experience and skills: over 750 customer projects

Learning: Helfpul how-to videos

Long term Microsoft Partner

Questions are there to be answered.

The most important FAQs about YAVEON IT Requests

What is the Microsoft Power Platform?

What does it cost to implement the digital IT request?

The price for your digital IT request depends on numerous factors, such as the feature scope and the work required for implementation. Whatever you decide to do: The implementation is fast, uncomplicated, and provides rapid results. Work with your YAVEON consultants to determine which option is most suitable for you, and receive an offer that is perfectly tailored to your needs.

How long does it take until the IT request is ready to use?

Do I need training for using the IT request?

How many people in a company can use the IT request?

Can I still process an IT request if it has already been submitted?

You have questions? We have the answers.

Interested in products, questions, or any other concerns? Please feel free to contact us through our contact form. We will process your request as quickly as possible.